Disability Services Advisor

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The Disability Services Advisor works in conjunction with the Disability Services team to provide reasonable academic accommodations to Capella learners with disabilities for the purposes of 1) ensuring equal access to educational activities, and 2) ensuring equal opportunity to develop academic knowledge and professional skills. The Disability Services Advisor supports the university Accessibility Program to ensure digital resources are broadly accessible in accordance with pertinent policies and guidelines.


Services are provided in the following context:

•Americans with Disabilities Amendments Act (ADAAA), Section 504 and Section 508 of the Rehabilitation Act of 1973, and the Family Education Rights and Privacy Act (FERPA).

•Capella University’s commitment to providing an education experience that challenges, invigorates, and emboldens learners as they pursue their personal and professional goals.



Respond to communications and inquiries generated by the learner

•Engage in interactive process to evaluate need for academic accommodations for learners with disabilities.

•Communicate accommodation decisions to learners, clearly articulating the rationale for denials when appropriate and detailing parameters of approved accommodations.

•Avail learners of all opportunities to appeal accommodation decisions in accordance with pertinent university policies and guidelines.

•Maintain departmental guidelines for learner interaction within the department.  

•Respond to the learner via a wide variety of communication tools and systems including, but not limited to: phone, voicemail, chat, email, and casework

•Respond to the learner inquiry within two business days .

•Maintain appropriate and accurate documentation of all learner interactions in accordance with departmental best practices.

Proactively build a relationship with the learner in their educational goals.

•Leverage tools, systems and software applications to manage and measure learner success and engagement.  

•Build a relationship with the learner to encourage ongoing conversation.

•Align learner plan with the learner’s personal, educational and career goals.

•Utilize understanding of available funding options to provide holistic support and to ascertain and communicate potential funding impacts

•Address potential barriers that may impact persistence with a cross-functional mindset 

•Provide resources and referral information available to learners through university academic services our outside of the university.

•Conduct proactive messaging to learners at key phases in the academic lifecycle, including transition to comprehensive examination and dissertation, registration for academic residencies, and quarterly reminders to active learners

Quickly and effectively respond to learner risk indicators

•Facilitate dialogue between learner and faculty to address issues pertaining to the implementation, consideration, or parameters of an academic accommodation.

•Identify the reason or root issue for risk indicators and build plan to overcome the obstacle.

•Coach learners through disruptive life events and challenges.  Provide options based on the unique situation.

•Facilitate and advocate for the resolution of learner issues until resolved

•Upholding university standards and values.

•Ensure learner accountability.

•Collaborate with faculty, chairs and other university leaders in handling escalated learner situations and supporting conflict resolution.

•Utilize department protocols to address potential or imminent learner emergencies.

Actively engage with team and internal stakeholders.

•Support Events and Learner Affairs in the administration of onsite residencies, including approving and administering residency accommodations.

•As needed, travel to onsite residencies to provide support to learners with disabilities and internal partners, including approving and administering onsite accommodations.

•Advocate for processes, policies, procedures, and resolutions that demonstrate an awareness of the needs of learners with disabilities.

•As needed, provide support to Disability Services staff in the administration of ongoing work, including support for the alternative textbook process, advanced syllabus communication, and assistive technology consultations.

•Serve as a liaison for both the learner and department to university faculty and leadership.

•Leverage subject matter expertise to inform the development of new resources and academic offerings to promote equal access and compliance

•Proactively answer questions in effort to maintain compliance with departmental, university, state and federal regulations.

Pursue continued professional development.

•Function as a subject matter expert.

•Research and stay abreast of issues and trends in other institutions of higher education and in the external environment.

•Maintain membership in professional organizations such as AHEAD and MNAHEAD.

Support departmental goals, projects and initiatives.

•Shepherd accessibility review requests through the accessibility review process.

•Determine the use case for each accessibility review request and work with internal partners to gain access information, product accessibility statements or evaluations, and other information pertinent for the review.

•Coordinate accessibility audit requests with internal partners to ensure a timely accessibility assessment.

•Leverage accessibility audits to develop recommendations for internal stakeholders to ensure acquired and created content meets federal accessibility guidelines.

•Document the progress of each accessibility review request to ensure ongoing tracking and reporting.

•Support and participate in departmental and cross-functional training, including conducing awareness and technical training for cross-functional staff.

•Participate in projects or targeted interventions that support departmental goals.

•Proactively and respectfully identify and provide insight into departmental opportunities and gaps.  Participate in creating solutions in partnership with the department team and leader once areas of improvement are identified.



•Bachelor's degree required.  Discipline-specific degree(s) are a plus.

•A minimum of two years of professional experience in customer service with an emphasis on counseling and critical thinking skills. Coaching experience is preferred.

•Excellent written and verbal communication skills.

•Ability to communicate through a variety of channels/systems

•Foundational understanding of the advising discipline– both from educational and career perspective

•Ability to evaluate and learn new computer software applications quickly

•Proficiency in  software related to academic delivery model and customer relationship management system. (Peoplesoft CRM and Campus Solutions, Blackboard)

•Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook.

•Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities.

•Ability to self-direct and follow through on assigned tasks while working both independently and collaboratively. 

•Fundamental understanding of business acumen in order to successfully balance learner and University needs.

•Ability to prioritize the needs of the learner first, and committed to providing an excellent learner experience



Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402

This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting.  Typical of a corporate office setting, Capella’s office space: 

  • is designed with an open work space setting and common fluorescent lighting 
  • includes frequent co-worker interaction and corresponding noise levels 
  • is subject to inside environmental conditions 

Sedentary work: 

  • this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.   
  • this role involves frequent usage of a telephone, PC and standard monitors.    
  • this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects 

Requires minimal (0–10 percent) business travel: 

  • may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capella’s policies/procedures.


  • the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements.
  • the normally scheduled workweek for all full-time employees consists of 40-45 hours.
About Capella

Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.

Higher Learning Commission contact information:, 800.621.7440

Equal Employment Opportunity

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer.  Visit the link below to access the EEO is the Law poster.


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