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The Enrollment Support Associate position is a consultative sales position that supports our Enrollment Services team in addition to our prospective learners.  The Enrollment Support Associates utilize consultative relationship building skills, a mastery of program offerings, and a strong achievement-orientation to promote Capella in a passionate yet transparent manner, ensuring we are meeting the needs of our learners. 


This role is responsible for counseling the prospective learner through their initial inquiry into Capella, in addition to helping applicants with their application steps and enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and supporting the Enrollment team in a variety of ways, in addition to effectively preparing the learner for long-term success.


As the dedicated resource, this process involves multiple interactions, often over an extended period of time. It requires developing an advanced understanding of the lead and application process, of the systems and tools necessary for navigating and managing workflow and pipeline, and of how to help prospects make fully informed decisions on how to achieve their educational objectives.




  • Providing excellent customer service consistent with our brand and values.
  • Engage leads by investigating the interests of the prospect and building basic solutions by aligning interests with our offerings.
  • Coordinate a pipeline and follow call protocol while moving customers through application and admissions processes.
  • Counsel prospective learners on a daily basis; serving as customer support on the process of how to apply and secure a financial solution.
  • Achieve quantitative measures as laid out in the Performance Management goals.
  • Managing prospective learner and learner data in PeopleSoft and tracking contact throughout the learner lifecycle.
  • Coordinating and sending emails to perspective learners about University opportunities.
  • Follow-up calls and tracking of critical admission documents. 
  • Reaching out to prospective learners and applicants via a variety of different communication mediums including phone, email, chat and text message. 



BA/BS in relevant field preferred; commensurate experience can substitute the education preference.

  • 2+ years of previous professional SALES experience is preferred, preferably in one of the following fields of interest:
  •  Consultative inside sales of a complex or intangible product offering
  • Higher education admissions
  • Recruiting
  • Financial Services - Mortgage/Real Estate
  • Educational or training-industry sales
  • Referral-based sales roles
  • Fund-raising for non-profit organizations
  • Retail sales of high-end solutions which require in-depth customer interaction
  • Displayed track record of advanced performance and ability to meet objectives
  • Ability to work in a goal driven and measured performance environment;
  • Excellent time management, interpersonal, written/verbal communication, and presentation skills;
  • Evidence of organizational accomplishments in a productive and contributive team environment
  • Highly motivated, self-starter and able to relate positively and professionally with prospective learners and University colleagues.
  • Experience with comprehensive customer-decision cycle, which often entails multiple contacts
  • Experience representing high-value products and services to a diverse customer base
  • Expertise leveraging customer-tracking software applications and tools
  • High achievement-orientation and drive
  • High service-orientation; strong desire to work in a mission-driven culture and work in the best interests of customers/learners.
  • Experience creating and maintaining strong customer relationships.
  • Ability to work 9am -6pm with periodic late coverage from11am-8pm.



Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402

This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting.  Typical of a corporate office setting, Capella’s office space: 

  • is designed with an open work space setting and common fluorescent lighting 
  • includes frequent co-worker interaction and corresponding noise levels 
  • is subject to inside environmental conditions 

Sedentary work: 

  • this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.   
  • this role involves frequent usage of a telephone, PC and standard monitors.    
  • this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects 

Requires minimal (0–10 percent) business travel: 

  • may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capella’s policies/procedures.


  • the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements.
  • the normally scheduled workweek for all full-time employees consists of 40-45 hours.
About Capella

Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.

Higher Learning Commission contact information:, 800.621.7440

Equal Employment Opportunity

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer.  Visit the link below to access the EEO is the Law poster.


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