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Financial Aid Administrator Associate (Financial Aid Processor) Jan 14th Start Date

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Description

  

The Associate Financial Aid administrator (AFAA) will execute transactional and complex financial aid-related activities for new and returning FLEX Path Learners.  Responsibilities include information gathering, data entry into financial aid systems, and other compliance related functions.  The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role.  This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times. 

 

Responsibilities

% Time
Job Functions & Standard Expectations
Essential or Non-essential responsibilities (E or Non-E)
85%
Production Work
  • Review financial aid eligibility and award amounts based on submitted documentation from the learner and U.S. Department of Education Title-IV guidelines. 
  •  Process Financial Aid applications, adjustments, and other Financial Aid related functions
  • Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
  • Apply updates and policy changes accurately and timely
E
5%
Workflow and capacity management
  • Provide occasional phone/chat support to assist the financial aid contact center staff
  • Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
E
5%
Process improvement identification and implementation
  • Inform supervisors and seniors of gaps related to particular worktypes in the system
E
5%
Internal customer relationship management
  • Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
E
 
Other duties as assigned
 



 





 

Qualifications

  

Experience:  1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply

Education:  Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required.

Additional required competencies/skills:
  • Ability to adhere to a regularly set schedule in support of departmental goals and objectives
  • Demonstrated ability to critically think and take appropriate action based on training and relevant information
  • Strong organizational skills and the ability to determine priorities and manage multiple demands
  • Display consistent success with accurately performing highly detail oriented tasks
  • Excellent written and verbal communication skills
  • Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
  • Maintain and understand compliance with all Title IV rules and regulations 
  • Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
  • Ability to consistently meet or exceed productivity and quality goals on all duties as assigned 
Work/Location Requirements
 
Qualified candidates will possess the ability to work independently, sitting at a computer station for long periods of the day. 
 
  • An essential function of the job is to access the National Student Loan Data System (NSLDS) in order to service our learners. This requires access via your social security number and is monitored by the government. To remain in a position to access this system, one must not have defaulted on any student loans in the past, be in default status currently or have problems with access in the future.

 

Location

Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402


This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting.  Typical of a corporate office setting, Capella’s office space: 

  • is designed with an open work space setting and common fluorescent lighting 
  • includes frequent co-worker interaction and corresponding noise levels 
  • is subject to inside environmental conditions 

Sedentary work: 

  • this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.   
  • this role involves frequent usage of a telephone, PC and standard monitors.    
  • this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects 

Requires minimal (0–10 percent) business travel: 

  • may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capella’s policies/procedures.

 Workhours: 

  • the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements.
  • the normally scheduled workweek for all full-time employees consists of 40-45 hours.
About Capella

Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.


Higher Learning Commission contact information: https://www.hlcommission.org, 800.621.7440


Equal Employment Opportunity


Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer.  Visit the link below to access the EEO is the Law poster.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

  

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