11783 Requisition #
Thanks for your interest in the Program Advisor position. Unfortunately this position has been closed but you can search our 39 open jobs by clicking here.


Experience: A minimum of two years of professional experience using customer service, and critical thinking skills. Coaching experience is a plus.

Education: Bachelor's degree required, Master’s required for doctoral team. Discipline-specific degree(s) are a plus (based on program(s) individual will be supporting)

Additional required competencies/skills:

  • Focused on the needs of the learner first, and committed to providing an excellent learner experience.
  • Excellent written and verbal communication skills. Keen investigation and listening skills to solve problems and provide solutions.
  • Ability to think critically in order to build plans of action and personalized solutions for the learner.
  • Driven, self-motivated, organized and detail oriented. Ability to remain focused on the right outcomes.
  • Comfortable representing a complex portfolio of programs requiring in-depth, specialized knowledge and regular research and review to remain current.
  • Desire to work in a progressive, high energy and achievement-oriented environment.
  • Ability to work cross functionally and partner effectively with other work groups in the organization that support learner functions.
  • Creates alignment and maintains high personal standards with regards to process knowledge, detailed understanding of the inner workings of the organization and the ability to set expectations and offer full transparency to the learner.
  • Proficient with technology and experience with maintaining and updating contact management systems in addition to Microsoft Office Suites and the internet.
  • Proven ability to plan accurately leveraging technology and reporting tools.
  • Demonstrable time management experience and ability to multi-task and manage a variety of daily activities including inbound/outbound calls, problem solving, and solution building.
  • Ability to continuously evaluate work priorities and make adjustments as needed throughout day/week.
  • Ability to remotely build and foster relationships with individuals in a variety of roles (including learners, internal partners, and faculty).
  • Excellent phone communication and demeanor (effective, empathetic, energized, engaging).
  • Motivated and engaged by frequent and occasionally challenging learner phone interactions.
  • Must be able to work effectively and efficiently with a diverse population.
  • Ability to adapt quickly and thrive in a fast-paced, changing professional environment.

Work/Location Requirements

  • Must be able to spend significant time working at a computer and on the phone using headset.
  • Flexible in work hours/schedule in order to accommodate learner needs.



Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402

This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting.  Typical of a corporate office setting, Capella’s office space: 

  • is designed with an open work space setting and common fluorescent lighting 
  • includes frequent co-worker interaction and corresponding noise levels 
  • is subject to inside environmental conditions 

Sedentary work: 

  • this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.   
  • this role involves frequent usage of a telephone, PC and standard monitors.    
  • this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects 

Requires minimal (0–10 percent) business travel: 

  • may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capella’s policies/procedures.


  • the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements.
  • the normally scheduled workweek for all full-time employees consists of 40-45 hours.
About Capella

Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.

Higher Learning Commission contact information:, 800.621.7440

Equal Employment Opportunity

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer.  Visit the link below to access the EEO is the Law poster.


Stay Connected with Capella Careers! 

Join our Talent Community

Like us on Facebook

Follow us on Twitter

Connect with us on LinkedIn

My Profile

Not seeing the positon you want?
Want to be considered for future openings?
Get your resume on file.

Create Candidate Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.


Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.