Student Work Study - Counseling Fieldwork Support (2018-2019 Aid Year-through 6.30.19)

Work Study
11861 Requisition #


Department:                 Counseling

Full Time/ Part Time:   Part Time

Regular/ Temporary:    Temporary

Location:                      Offsite

Compensation:             $15.00 per hour

Date:                            Appointment through June 2019



Please do not apply until you have read and understood the following: If you have not heard back about this position by FRIDAY, JANUARY 25, 2019,  the role has been filled and we are not moving forward with your application at that time. We post Federal Work Study positions on the Capella Careers site every quarter and encourage you to check the website for future roles that may be of interest to you.


What is Federal Work Study?


The Federal Work Study Program (FWS) provides part-time employment to learners with financial need. Financial need is based on the Expected Family Contribution (EFC) provided by completing the Free Application for Federal Student Aid (FAFSA).  The award amount depends on your financial need and is based on expected weekly employment targets.  Unlike federal grants, funds from the Federal Work Study are paid to the learner on a bi-weekly basis after employment requirements have been met and wages have been earned.  The inclusion of Federal Work Study in your financial aid award is not a guarantee of the amount you will earn as you will be paid only for the hours that you actually work.

All federal aid sources must be included in your financial aid, including the Federal Work Study Program. With this additional federal aid source, it may reduce the amount of federal loans you would be eligible for. Keep in mind that federal loans must be paid back (with interest) whereas the Federal Work Study Program funds are provided to you bi-weekly and do not require repayment.


Position Summary


 The Department of Counseling and Human Services has four CACREP accredited programs within the School of Counseling and Human Services' Counselor Education Unit: Master's programs in Clinical Mental Health Counseling, Marriage and Family Counseling/Therapy, and School Counseling, and a Doctoral program in Counselor Education and Supervision.


This Fieldwork Learner Support role will provide support and information to learners who reach out by phone or email to the Fieldwork Help Desk. The position will support learners as they prepare for fieldwork by responding to learner inquiries about general fieldwork requirements, the fieldwork application process, and use of our online system (CORE ELMS) for submission of fieldwork application materials.  The position will also support learners who need additional assistance in developing strategies for being successful in identifying and contacting potential fieldwork sites and site supervisors in their communities, leading to a successful fieldwork placement.


The position will report to the Chair of fieldwork and Licensure with training and support from the Fieldwork Coordinator. Job Performance will be evaluated on a quarterly basis by the Fieldwork Coordinator and the Chair of Fieldwork and Licensure.  Ongoing work during the contract period is contingent on successfully meeting expectations of the job responsibilities.


The position requires the ability to understand and communicate general fieldwork requirements, work within the online Core ELMS fieldwork application system, utilize internet resources for exploring potential fieldwork sites, and maintain Excel spreadsheets for tracking information.  The position also requires the ability to communicate effectively (via phone and email) and manage conversations professionally, as well as the use of Adobe Connect for some meetings with learners, as needed.


This position will require 8-15 hours a week and is remote. During the first quarter, the position will be 8-10 hours a week with a focus on training and orientation while assisting the Fieldwork Coordinator currently managing the Help Desk.  After this time, the position will require 10-15 hours per week as full coverage of the Fieldwork Help Desk is assumed.


The Fieldwork Help Desk phone needs to be staffed live a minimum of four hours a week (currently scheduled on Mondays Noon - 2:00 p.m. Central and Thursdays 1:00 4:00 p.m. Central).  Phone messages need to be returned within 2 business days (generally business hours, but it is possible some calls could be returned in the evening.)  Email messages to the Help Desk need to be replied to within 2 business days, and this could be done during the evening or on weekends.









  • Have completed the 2018-2019 FAFSA

  • Be a current Capella learner and having successfully completed a minimum of 3 quarters at Capella University with at least a 3.5 GPA
  • Be in good academic standing
  • Agree to a commitment through June 2019.
  • Be currently enrolled in the Capella PhD in Counselor Education and Supervision program
  • Be prepared to submit an written communication/writing sample upon request
  • Agree to maintain strict confidentiality in adherence with FERPA guidelines


  • Monitor and respond to phone and email inquiries to the Fieldwork Help Desk.  Provide "live" coverage of the Help Desk to respond to phone calls as they come in during a minimum of 4 designated hours each week. (These hours are advertised to learners and must be the same hours/days each week.)
  • Respond to phone messages and email messages within 2 business days
  • Provide general fieldwork information; direct learners to existing resources on Learner Campus/iGuide; check status of fieldwork application documents; and provide support to learners who need additional help in locating a fieldwork site.  Some situations may require meetings with learners in Adobe Connect to assist with locating potential fieldwork sites and developing strategies for reaching out to these sites effectively.
  • Provide information to potential fieldwork Site Supervisors, as needed, to assist them in accessing CORE ELMS and submitting their fieldwork application materials.
  • Forward correspondence or questions that need a program-specific response to the program Fieldwork Coordinators, CORE ELM staff person, and/or Fieldwork Chair.
  • Manage the Fieldwork Help Desk mailbox so it is organized (e.g., inbox cleared out on a regular basis; sent responses placed in folders, etc.).
  • Track communications on an Excel Spreadsheet (noting area of concern, information provided, and outcome - by learner/program). Provide data at end of each quarter to Fieldwork Chair, including total number of hours worked; number of phone calls received; number of phone calls made; and number of emails sent.
  • Assist the fieldwork coordinators in preparing for and providing a quarterly fieldwork orientation for learners
  • Maintain learner confidentiality according to FERPA
  • Professional behavior with all stakeholders, including learners, faculty, staff, administrators, and external stakeholders, including site supervisors.
  • Attend meetings as appropriate, maintains regular communication with school counseling fieldwork coordinators as well as faculty chair
  • Model successful academic practices and professional communication at all times
  • Complete initial and ongoing training as needed


Essential Skills:

  • Insight on strategies and skills to help learners successfully locate and apply for a fieldwork placement
  • Time management skills and the ability to manage multiple priorities are critical
  • Ability to communicate effectively with learners from different backgrounds and experiences explain concepts in different ways
  • Comfortable using technology to facilitate learning
  • Excellent interpersonal communication skills
  • Assess individual and group learning needs
  • Excellent Written communication skills

Hardware/Software Requirements:


·         Minimum hardware, internet, and phone requirements (equal to    learners’ computer compatibilities)


Job Location:

Many of our positions, including this role, are designed to be remote "home office" settings.

Employees working out of a home office are responsible for providing an appropriate and safe office space, office furniture and organization, communication tools, and related items. These include: 

  • arranging for high speed internet connection, printer and a dedicated phone line for business use. Specifics regarding expense coverage and reimbursement vary based on individual position categories. Capella will not provide office equipment or on-site set up assistance.  
  • the environment must be free from distractions and enable a highly productive and professional work environment.  
  • as with on-site positions, our off-site positions require that the majority of the time will be spent using a telephone, PC and monitors. 
  • any and all daycare arrangements must be made so that employees are not working while providing care for children or other family members at home. 
  • there are minimal lifting requirements unless otherwise noted. 

The Occupational Safety and Health Administration (OSHA) act applies to work performed by an employee in any workplace within the United States, including a workspace located in an employee’s home. All employees are responsible for complying with the OSHA act and with safety and health standards.

About Capella

Capella University is an online university built on graduate degrees, with more than 36,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.

Higher Learning Commission contact information:, 800.621.7440

Equal Employment Opportunity

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer.  Visit the link below to access the EEO is the Law poster.


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